Pali Momi Medical Center and Straub Medical Center Receive Healthgrades 2019 Outstanding Patient Experience Awards

Pali Momi among top 5% of U.S. hospitals for patient experience; Straub among top 15% of U.S. hospitals for 10 consecutive years 05/16/2019

Pali Momi COO Gidget Ruscetta, Straub and Pali Momi CEO Art Gladstone, Straub COO Travis Clegg and Katharine Mongoven of Healthgrades pose with award trophies

Pali Momi Medical Center and Straub Medical Center were recently presented with the Healthgrades 2019 Outstanding Patient Experience Award. This distinction recognizes Pali Momi and Straub as being among the top hospitals nationwide for patient experience according to Healthgrades, the leading online resource for information about physicians and hospitals.

Pali Momi is among the top 5 percent of U.S. hospitals for patient experience. Straub is among the top 15 percent of U.S. hospitals, a distinction it has received for 10 consecutive years (2010-2019). The award was presented at a ceremony held this week to Art Gladstone, CEO of Pali Momi and Straub, by Healthgrades representative and Director of Quality Solutions Katharine Mongoven.

Healthgrades evaluated 3,449 hospitals that submitted at least 100 patient experience surveys to the Centers for Medicare and Medicaid Services (CMS), covering admissions from January 2017 through December 2017, to identify hospital performance. Of those hospitals evaluated, 434 hospitals outperformed their peers – based on their patients’ responses – to achieve this distinction.

“We are honored to receive the Healthgrades Outstanding Patient Experience Award, particularly because this award is based on feedback received from our own patients,” said Gladstone. “This award for both Pali Momi and Straub is reflective of the overall commitment and dedication of all our physicians, nurses and staff who put our patients first and our mission of creating a healthier Hawaii at the forefront of everything they do.”

Healthgrades evaluated hospital performance by applying a scoring methodology to 9 patient experience measures, using data collected from a 32-question experience survey from the hospital’s own patients. The survey questions focus on patients’ perspectives of their care in the hospital. The topics of these questions ranged from cleanliness and noise levels in patient rooms to physician and nurse communication. The measures also include whether a patient would recommend the hospital to friends or family.

“These awards are driven directly by patients’ feedback, giving them a voice in helping to improve the hospital experience while also helping other consumers make more informed health care decisions,” said Brad Bowman, MD, Chief Medical Officer, Healthgrades. “We’re proud to recognize the hospitals around the country that receive the Outstanding Patient Experience Award for their commitment to providing exceptional patient experiences and always striving to put the patient first.”

Visit the Healthgrades website at to view the hospital quality methodologies.

Pictured left to right in the photo above are Gidget Ruscetta, Chief Operating Officer of Pali Momi Medical Center; Art Gladstone, Chief Executive Officer of Pali Momi Medical Center & Straub Medical Center; Travis Clegg, Chief Operating Officer of Straub Medical Center; and Katharine Mongoven, Director of Quality Solutions for Healthgrades.

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Liz Chun Uyehara