This offering covers some tips to successfully navigate difficult conversations with patients, colleagues and in personal relationships.
This offering is for Hawai'i Pacific Health (HPH) employees only.
1. Identify conflict early, including triggers that elicit strong emotions and cause people to act unskillfully.
2. Navigate complaints and employ effective service recovery techniques.
In support of improving patient care, Hawai‘i Pacific Health is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC), to provide continuing education for the healthcare team.
Hawai‘i Pacific Health designates this live activity for a maximum of 1.5 AMA PRA Category 1 Credit (s) ™ for physicians. Physicians should only claim credit commensurate with the extent of their participation in the activity.
Hawai‘i Pacific Health designates this live activity for a maximum of 1.5 for nurses.
Hawai‘i Pacific Health is accredited by the Accreditation Council for Pharmacy Education (ACPE) as a provider of continuing pharmacy education and this activity is accredited for 1.5 contact hours for attendance at the entire CE session.
HPH employees must register in the Healthstream Learning Center (HLC). Registration is free for HPH employees.
Please contact Becca Sandvig at firstname.lastname@example.org.
Courageous Conversations for Leaders Part II