Pali Momi Medical Center and Straub Medical Center have achieved the Healthgrades 2020 Outstanding Patient Experience Award™. This distinction recognizes Pali Momi and Straub as being among the top hospitals nationwide for patient experience according to Healthgrades, the leading online resource for information about physicians and hospitals.
Pali Momi is among the top 10 percent of hospitals nationwide for patient experience for the second year in a row (2019-2020). Straub is among the top 15 percent of hospitals nationwide, a distinction it has received for 11 consecutive years (2010-2020).
“We are extremely proud to achieve this distinction for the second year in a row,” said Pali Momi Chief Operating Officer Barb Craft. “Every member of our team at Pali Momi is committed to making sure our patients and families feel welcome and are cared for as if they were our own family members. It’s gratifying to know that our patients feel they’ve had the best possible experience at Pali Momi.”
In addition to the 2020 Outstanding Patient Experience Award, Straub previously received the Healthgrades America’s 250 Best Hospitals Award for 2020, America’s 100 Best Hospitals for General Surgery Award for a third year in a row (2018-2020), America’s 100 Best Hospitals for Gastrointestinal Care, the Stroke Care Excellence Award and the Pulmonary Care Excellence Awards in 2020.
“Straub Medical Center will soon be celebrating its 100th anniversary and the occasion has provided us with many opportunities to reflect on Straub’s legacy and impact on our community over the years,” said Straub Chief Operating Officer Travis Clegg. “To be recognized by our patients for providing an outstanding patient experience for 11 straight years is one of our proudest achievements, and one we will continue to always work toward.”
Healthgrades evaluated 3,346 hospitals that submitted at least 100 patient experience surveys to the Centers for Medicare and Medicaid Services (CMS), covering admissions from April 2018 through March 2019, to identify hospital performance. Of those hospitals evaluated, 424 hospitals outperformed their peers – based on their patients’ responses – to achieve this distinction.
Healthgrades evaluated hospital performance by applying a scoring methodology to 10 patient experience measures, using data collected from a 29-question experience survey from the hospital’s own patients. The survey questions focus on patients’ perspectives of their care in the hospital. The topics of these questions ranged from cleanliness and noise levels in patient rooms to physician and nurse communication. The measures also include whether a patient would recommend the hospital to friends or family.
“The 2020 Outstanding Patient Experience Award recognizes the hospitals that are committed to improving the patient experience throughout the entire organization. Patient experience plays a huge role in the perception of the care a patient receives, and it is important that hospitals continue to learn from and evolve their patient experiences. It is also equally important that consumers access this information and do their research when determining where to receive care,” said Brad Bowman, MD, Chief Medical Officer, Healthgrades.