Patient Experience

Our commitment to you…

We want you to have a positive experience during your stay at Kapiolani. It is not easy having a loved one in the hospital and we strive to make it easier for you and your family during your time with us. Our true goal is to provide you with the highest level of care.

plate filled with salad. 

Dining Experience

Dining Room
Our Dining Room is open from 6 a.m. to 3 a.m. It is located on the second floor of the Diamond Head Tower and serves hot meals during the hours listed below. Additionally, we have salads, sandwiches, snacks and drinks available during open hours. 

Dining Room Meal Hours
Breakfast: 6 a.m. to 9 a.m.
Lunch: 11 a.m. to 2 p.m.
Dinner: 4:15 p.m. to 3 a.m.

Starbucks Coffee is located in our Dining Room and is open 23 hours a day. It is closed from 1:30 to 2:30 a.m. for cleaning.


hand pressing tv remote button


The control for the TV is located on the pillow speaker with TV entertainment and information system. You can view movies free of charge.

The TV also provides valuable information, used as an educational tool about the hospital, services  provided and information on a variety of illnesses.

 Telephones are located in each patient room and can  be used internally to call other patient rooms,  departments or to make local calls.

 WiFi is available to Kapiolani visitors.

kapiolani patient experience playroom

Family-Friendly Environment

Visiting Hours and Guidelines
General visiting hours are between 11 a.m. and 8:30 p.m. All visitors must be at least 18 years of age or older at this time. Please respect the privacy of others and keep noise to a minimum. See our Patient and Visitor Policy for additional information.

The Child Life Playroom
Games, arts and crafts, electronics, an outdoor patio and more! Located on the 2nd floor near the elevators, the playroom is available to pediatric patients daily from 9:00 a.m. to 12:00 p.m. and 1:00 p.m. to 5:00 p.m.

All patients are encouraged to borrow toys and activities for the bedside to provide distraction and recreational play throughout your child’s admission. The Playroom is run by Child Life staff who promote positive social and emotional coping with hospitalization.

Education and School Support
Services are available to inpatients who miss two or more weeks of school due to their hospitalization. The Educational Liaison may assist families in communicating with the child’s school. Tutoring and classroom time ("Brain Station") provides valuable cognitive stimulation, which empowers the patient for an easier transition back to school. "Brain Station" is available to all school age patients on a regular basis. For schedule times and to request for services, please call 983-6584.

Healing Touch and Reiki Therapy
Integrated services that focuses on relaxation using a holistic approach. These services can provide patients and families relief from pain, nausea, fatigue, anxiety and sleeplessness. Services are provided by trained volunteers who specialize in mind-body healing modalities which include:

  • Healing Touch: a nurturing energy therapy that promotes physical, mental, emotional and spiritual balance.
  • Reiki: a Japanese technique centered around the “life force energy” that reduces stress and promotes healing.
  • Aromatherapy: an intervention that uses the scent of essential oils to promote a greater sense of wellbeing by alleviating symptoms such as nausea, fatigue and anxiety.

Hale Pule Chapel is located on the 2nd floor of the Main Hospital. Diamond Head Tower Chapel is located on the 2nd floor of the Diamond Head Tower. Our Chapels offer a contemplative setting for prayer or meditation and are open 24 hours a day.
More information about spiritual care at Kapiolani.

Therapy Dog
kapiolani patient experience canine
Therapy Dog provides comfort, smiles and love to patients at Kapiolani Medical Center most times at their bedside. Service dogs are donated by Assistance Dogs of Hawaii.



Wilcox gift shop

Additional Services

Outpatient Pharmacy
An outpatient pharmacy is located on the first floor of the Main Hospital to fill prescription and over-the-counter medication needs of our patients and the public.

ATM Machine
For your convenience, there is an ATM machine located on the 2nd floor outside the Dining Room.

Gift Shop
You can purchase gifts, flowers, novelties, greeting cards, candies and toiletries at our Gift Shop, located just off the Main Hospital lobby. Gift Shop Hours:

Monday-Friday, 9:00 a.m. – 7:20 p.m. Saturday, 9:00 a.m. – 12:30 p.m. Closed on Sundays and hospital holidays.

The Honolulu Star-Advertiser is available on the 2nd floor in the Dining Room. The daily paper costs $1.00 and the Sunday paper is $2.25.

Parking is available in the Kapiolani Medical Center parking garage for $3 for the first two hours; $5 for 2-4 hours; $9 for 4-8 hours; $25 for 8-24 hours and $25 for lost tickets. Convenient valet parking is also available for a fee of $8, Monday-Friday, 8 a.m. – 4 p.m. Enter off Bingham Street and see the valet at the hospital driveway entrance.

Laundry Room
As a courtesy for families staying for an extended period of time, laundry rooms available.

MyChart Patient Portal
MyChart is a quick, convenient and free way to manage your health online. Learn more


Learn More About Your Health With Emmi Patient Education

Go to Emmi Video Page

doctor shaking patient's hand

Find a Physician

Find a physician to suit your needs.


or call
1 808-643-4DOC (4362)

For General Information

1 808 949 WELL (9355)

1 877 709 WELL (9355)

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