Patient Experience

a patient being checked in a hospital bed

Our commitment to you…

Pali Momi Medical Center is dedicated to providing exceptional medical care for each of our patients in a safe and comfortable environment. We strive to continuously improve the delivery and coordination of that care. Pali Momi has also been recognized by a number of organizations including Medicare and the American Heart Association, for providing excellent patient care.

Effective May 1, 2024
Masking is optional for patients and visitors in all areas of our medical centers and clinics. This includes areas that provide services to immunocompromised and oncology patients. Anyone who wishes to wear a mask is encouraged to do so.

See our Patient and Visitor Policy

Salad Plate 

Dining Experience

Hauoli Court Dining Room 

Our Dining Room is open from 6 a.m. to 7 p.m. It is located on the first floor and serves hot meals during the hours listed below.

Breakfast: 6 a.m. to 10 a.m.
Lunch/Dinner: 11 a.m. to 7 p.m.
Grill is closed Sundays and holidays.

View our Hauoli Court Menu

Hookipa Café
Our coffee kiosk serves Starbucks® coffee and snacks, Monday through Friday from 6 a.m. to 2 p.m., closed on weekends and holidays.

Room Service
Our restaurant-style menu offers you variety and the ability to control what and when you eat. Food is delivered fresh to order by our personalized customer service ambassadors. 

pushing TV remote button


As a patient at Pali Momi Medical Center, you can expect an array of entertainment options during their stay, including:

24-hour a day telephone and television services

Free wireless internet access

Patient Connection Entertainment
Our television-based Patient Information & Entertainment system is your link to the information and support you need, anytime of the day. All you need is your television remote control to gain immediate access to:

  • Welcome
  • Patient Guide
  • Guide for Families
  • Hospital Directory
  • Meet Hospital Team
  • Health Videos & Classes

family friendly wilcox patient experience 

Family-Friendly Environment

Visiting Hours and Guidelines
Your family and friends are an important part of your recovery so we’ve set flexible hours every day from 9 a.m. to 8:30 p.m. when they are welcome to visit you.

Children 12 and under must be accompanied by an adult at all times. Please respect the privacy of others and keep noise to a minimum.

Public Parking Garage
Entrance is located off of Haukapila Road or Moanalua Road. Open 24 hours/7 days a week.

The cost for parking is $4 for the first two hours; $6 for 2-4 hours; $10 for 4-8 hours; $25 for 8-24 hours and $25 for lost tickets.

For the Emergency Department only, valet parking is available 24/7 for a fee of $7.

Caring Bridge
Caring Bridge offers free, personalized websites for patients, allowing family members and friends to share and receive online updates. For more information or to create a website, visit

A chaplain can be called for your spiritual needs. Our chapel, offers a contemplative setting for prayer or meditation. It is located on the second floor and is open 24 hours a day. More information about spiritual care at Pali Momi .



gift shop wilcox patient experience

Additional Services

Gift Shop
We have a various selection of flowers, balloons and stuffed animals, located on the the first floor. Gift Shop hours are: 
Monday through Friday from 9 a.m. to 3 p.m.
Closed Saturdays and Sundays
Phone: (808) 485-4477

ATM Machine
For your convenience, there is an ATM machine located on the first floor next to the pharmacy.

Outpatient Pharmacy
An outpatient pharmacy is located on the first floor to fill prescription and over-the-counter medication needs of our patients and the public.

Patient Relations Coordinators
Patient Relations Coordinators are available to ensure your visit with us is as smooth and comfortable as possible. 

Clean and Safe Environment
Housekeeping will keep your room clean and sanitized, and hospital staff will clean their hands with hand gel or wash with soap and water before touching you. Housekeeping service is available 24/7.

Mailboxes are located on the first floor outside the Gift Court. Mail is picked up at 10 a.m. and 4 p.m., Monday through Friday, and at 10 a.m. on Saturday.

MyChart Patient Portal
MyChart is a quick, convenient and free way to manage your health, message your doctor, and pay your bills online. Learn More

CareEverywhere allows your health information to be electronically shared between healthcare providers for treatment purposes. To learn more about CareEverywhere, including opt-out options, click here.




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or call
1 808-643-4DOC (4362)

Contact Us

808 486 6000 

Pali Momi Medical Center
98-1079 Moanalua Road
Aiea, HI 96701