Hawaii Pacific Health is committed to providing the best possible experience for our patients, their families, and visitors.
Please find links below to help answer your billing, MyChart and electronic health records questions.
If you have other concerns about billing and/or payments, please don't hesitate to give us a call at (808) 522-4013.
Our Customer Service representatives are available Monday-Friday, 9 a.m.-4:30 p.m. or contact us with your questions.
Patient and Visitor Guidelines
At Hawaii Pacific Health, the safety of our patients, visitors, care providers and staff is always our top priority. Please see the information below for the measures we have in place to help keep everyone at our medical centers and clinics safe.
- All Medical Centers (Inpatient and Emergency Departments): Two adult visitors are allowed at a time, with the option to swap out during established visiting hours. If this involves visiting a patient who is sharing a room with another patient, one adult visitor is allowed at a time, with the option to swap out during established visiting hours.
- Clinics and Outpatient Appointments and Procedures at all HPH Facilities: Patients are allowed to have two adults accompany them for ambulatory visits of any kind, such as clinic appointments, therapy visits and radiology appointments.
- Immunocompromised Patients: For the safety of this patient population, particularly in infusion centers and oncology clinics, visitors or caregivers are allowed and will be facilitated by clinic leadership to ensure safety for all.
COVID-19 vaccination for visitors to Hawaii Pacific Health facilities is not required.
Mask Guidelines
Masking is optional for patients and visitors in all areas of our medical centers and clinics, except where required for clinical reasons. This includes our infusion centers and oncology clinics where masking may be required. The masking requirement will be communicated through signs posted in the required areas and by our respective staff as needed.
Although our mask policy has been modified, we encourage anyone who wishes to wear a mask to do so. Patients seeking care at our facilities may request that staff wear masks at any time during their care by notifying staff of this request.