General Information

At Hawaii Pacific Health, the safety of our patients, visitors, care providers and staff is always our top priority.

Effective May 1, 2024
Masking is optional for patients and visitors in all areas of our medical centers and clinics. This includes areas that provide services to immunocompromised and oncology patients. Anyone who wishes to wear a mask is encouraged to do so.

See our Patient and Visitor Policy

Visiting Hours
Everyday: 10:00 a.m. to 7:00 p.m.

Entrance is located off of Kuhio Highway
Open 24 hours/7 days a week

Information Desk
Both Wilcox Medical Center and the main clinic have information clerks to help answer any questions or to direct you to the appropriate department. For more information, call (808) 245-1254.

Gift Shop
We have a selection of flowers, balloons, stuffed animals, locally-made items and See's Candy.
The Wilcox Medical Center Gift Shop is near the lobby of the hospital, adjacent to the Kauai Medical Clinic.

Monday - Friday 9:00 am to 4:00 pm.
Closed Saturday, Sundays and Holidays, including the Friday after Thanksgiving
Phone: (808) 245-1143

Thrift Shop
Mondays, Wednesdays, Fridays: 9:00 a.m. - 1:00 p.m.
Phone: (808) 245-1320

Automated Teller Machine (ATM)
A CashExpress machine is near the main entrance to Wilcox Medical Center between the gift shop and the admitting office.

The Wilcox Medical Center Cafe is on the ground floor of the hospital just past the elevators in the hospital lobby. The cafeteria features sandwich and salad bars, vegetarian entrees and a dietitian's special (low or modified fat).

Medical Records
Each patient at Kauai Medical Clinic and Wilcox Medical Center has a medical record that documents all medical care received. It is kept strictly confidential and cannot be disclosed or transferred without the patient's written permission or court order. Please contact the Medical Record Department for copies of your record at least three days in advance to allow adequate preparation time. There may be a copying fee. To access your Kauai Medical Clinic or Wilcox Medical Center records, call (808) 245-1128.

Chaplaincy Program

If you are a patient, family member, or friend of a patient, a hospital chaplain is available to provide for your emotional and spiritual needs.

Our Chaplaincy Program includes our HPH Wilcox hospital chaplain, Leah Hatcher, along with dedicated volunteer clergy from many denominations who are available to assist you, whatever your religious preference. Chaplain Leah Hatcher can be reached at 808-246-1668.

To speak with a chaplain, arrange a visit or to request a clergy member of a particular faith, please ask your nurse, or call the hospital operator at 808-245-1100. Your own clergy is always welcome at the hospital.

An interfaith chapel is in the first-floor lobby of the hospital, next to the elevators and is available for private prayer and meditation. It is always open.

Caring Bridge

Caring Bridge offers free, personalized websites for patients, allowing family members and friends to share and receive online updates. For more information or to create a website, visit


CareEverywhere allows your health information to be electronically shared between healthcare providers for treatment purposes. To learn more about CareEverywhere, including opt-out options, click here.

Physician Compare

Interested in finding and comparing physicians in your area, visit Physician Compare, a free online tool from Medicare.

Learn More About Your Health With Emmi Patient Education

Go to Emmi Video Page

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1 808-643-4DOC (4362)

For General Information

1 808 949 WELL (9355)

1 877 709 WELL (9355)

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