Pali Momi Medical Center Recognized for Outstanding Patient Experience for Sixth Straight Year by Healthgrades


Exterior of Pali Momi Medical Center with Healthgrades award medallion.

Pali Momi Medical Center has received the 2024 Healthgrades Outstanding Patient Experience Award™. This is the sixth consecutive year that Pali Momi has received this award (2019-2024).

This distinction places Pali Momi among the top 15% of hospitals nationwide for patient experience, according to Healthgrades, the leading marketplace that connects patients with the right doctors and hospitals.

For this annual analysis, Healthgrades evaluated more than 2,500 hospitals that submitted at least 100 patient experience surveys to the Centers for Medicare & Medicaid Services (CMS), covering admissions from January 2022 to December 2022. Of those hospitals, Pali Momi outperformed its peers – based on feedback from their own patients – to achieve this award.

In addition to the Outstanding Patient Experience Award™, Pali Momi received five-star ratings from Healthgrades for the following areas of specialty care:

  • Spinal fusion surgery for three years in a row (2022-2024)
  • Hip fracture treatment for seven years in a row (2018-2024)

These five-star ratings reflect Pali Momi’s commitment to deliver consistent, high-quality care and places the medical center in the upper tier of hospitals for specialty care nationwide.

To identify the top hospitals for patient experience, Healthgrades applies a scoring methodology to 10 patient experience measures using Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey data submitted by the hospital’s own patients. Survey questions focus on patients’ perceptions of their hospital care, from cleanliness and noise levels to medication explanations and staff responsiveness. The measures also include whether a patient would recommend the hospital to friends or family and their overall rating of the hospital.

Visit to learn more about how Healthgrades measures hospital quality and to access the complete methodology.

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Liz Chun Uyehara