Can I visit a patient at the hospital?
We have revised our visitor policy for our medical centers and are restricting visitors until further notice. Exceptions in which visitors are allowed include:
- Pediatric patients – One adult visitor will be allowed at patient’s bedside.
- Obstetric patients – One adult visitor will be allowed at patient’s bedside. This applies to patients being assessed for labor, admitted in labor or for elective or C-section delivery, or postpartum.
- All other adult patients – No visitors allowed at this time. Exceptions may be made at the physician’s discretion.
Should I still come to the medical center or clinic for my appointment?
If you have a routine appointment to see a doctor at a Hawaii Pacific Health medical center or clinic for a non-urgent matter, we ask that you reschedule your visit. If you are concerned about your illness, please call your primary care provider. You may be able to get checked by phone or get advice through our online patient portal, MyChart by Hawaii Pacific Health.
What steps is Hawaii Pacific Health taking to prepare for COVID-19?
Our staff goes through regular training for reducing infection risks, which includes proper use of personal protective equipment (PPE) and protocols for isolating and caring for patients who present symptoms or test positive for these types of conditions. We are also in close contact with the Hawaii Department of Health regarding the current situation here in Hawaii and the Centers for Disease Control & Prevention (CDC) on the latest guidelines for health care providers and facilities.
Where can I find additional resources?
It’s important to turn to reliable sources for accurate information about COVID-19 and the current situation in our community. These resources include:
For general questions about COVID-19, call Aloha United Way at 211 (dial 2-1-1).
Please visit our frequently asked questions page.
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