FAQs

• Can I visit a patient at the hospital?
  • Currently, we are allowing one adult visitor for hospital patients and one adult to accompany patients for clinic appointments, outpatient appointments and procedures, and any other ambulatory visits.
  • Visitors must wear face masks at all times while within our facilities. Masks with valves are not allowed. Visitors may remove their masks when in a room with the patient only, but must wear their masks when staff members are present.
  • Visitors are not allowed for COVID-19 positive or suspected patients, though exceptions may be considered on a case-by-case basis.
  • Learn more about our current visitor policy and safety guidelines.
• Are Hawaii Pacific Health emergency rooms operating during the COVID-19 pandemic?

  Yes, absolutely. We provide emergency care for everyone, 24 hours a day, 7 days a week, 365 days a year at all four of our facilities. Our team of doctors, nurses and clinical support staff are prepared and taking proper precautions to treat all patients in a safe environment. If you believe you are having a medical emergency, please call 911.

• What alternatives do I have right now to clinic visits?

  We are providing two telehealth options that offer patients access to convenient, high-quality health care while at home.

  COVID-19 Virtual Clinc: For those who have signs and symptoms of COVID-19 who are well enough to be evaluated without coming to the office or have concerns about exposure, we offer the HPH COVID-19 Virtual Clinic for video and phone visits. To speak with our COVID-19 Virtual Clinic, call (808) 462-5430, Option 2, 8 a.m. to 8 p.m. daily.

  Straub Virtual Urgent Care Clinic: Straub Virtual Urgent Care offers access to board certified physicians for consultations, diagnosis, treatment and prescription refills for a broad range of non-emergency conditions. You can receive care for everything from a cough, cold, or sore throat to the stomach flu, an earache, and anxiety through video visits on your smart phone, tablet or computer. To speak with Straub Virtual Urgent Care, call (808) 824-5237, 10 a.m. to 8 p.m. daily.

• Where can I find additional resources?

  It’s important to turn to reliable sources for accurate information about COVID-19 and the current situation in our community. These resources include:

  • Hawaii Department of Health
  • Centers for Disease Control and Prevention
  • World Health Organization

  For general questions about COVID-19, call Aloha United Way at 211 (dial 2-1-1).

• Additional FAQs

  Please visit our frequently asked questions page.