FAQs

• Can I visit a patient at the hospital?

  One adult visitor is currently allowed for hospitalized patients and one adult visitor is allowed to accompany patients for clinic appointments.

  Visit the Patients and Visitors page for details on our visitor policy.

• Are Hawaii Pacific Health emergency rooms operating during the COVID-19 pandemic?

  Yes, absolutely. We provide emergency care for everyone, 24 hours a day, 7 days a week, 365 days a year at all four of our facilities. Our team of doctors, nurses and clinical support staff are prepared and taking proper precautions to treat all patients in a safe environment. If you believe you are having a medical emergency, please call 911.

• What alternatives do I have right now to clinic visits?

  We are providing two telehealth options that offer patients access to convenient, high-quality health care while at home.

  COVID-19 Virtual Clinic: For those who have signs and symptoms of COVID-19 who are well enough to be evaluated without coming to the office or have concerns about exposure, we offer the HPH COVID-19 Virtual Clinic for video and phone visits. To speak with our COVID-19 Virtual Clinic, call (808) 462-5430 and select option 4 (option 3 for Kauai), 8 a.m. to 8 p.m. daily.

  Straub Virtual Urgent Care Clinic: Straub Virtual Urgent Care offers access to board certified physicians for consultations, diagnosis, treatment and prescription refills for a broad range of non-emergency conditions. You can receive care for everything from a cough, cold, or sore throat to the stomach flu, an earache, and anxiety through video visits on your smart phone, tablet or computer. To speak with Straub Virtual Urgent Care, call (808) 824-5237, 10 a.m. to 8 p.m. daily.
• Where can I find additional resources?

  It’s important to turn to reliable sources for accurate information about COVID-19 and the current situation in our community. These resources include:

  • Hawaii Department of Health
  • Centers for Disease Control and Prevention
  • World Health Organization

  For general questions about COVID-19, call Aloha United Way at 211 (dial 2-1-1).

  Employers seeking guidance and clarification from health care experts about how to manage workplace situations related to COVID-19 can call our COVID-19 Employer hotline at 808-763-2720. The hotline is open daily from 7 a.m. to 4 p.m.

  Visit our Resources page to learn more.

• Additional FAQs

  Please visit our frequently asked questions page.