FAQs

• Where can I find more information on the COVID-19 vaccine?

  Visit our Vaccine Update page for answers to commonly asked questions about the COVID-19 vaccine, and local and national resources for more information about vaccine safety and procedures.

• Can I visit a patient at the hospital?

  Two adult visitors per inpatient are currently allowed for Kapiolani Medical Center for Women & Children, and for Labor, Delivery and Postpartum patients at Wilcox Medical Center during designated visiting hours.

  Straub, Pali Momi and other units at Wilcox allow one adult visitor per patient at a time.

  Visit the Patients and Visitors page for details on our visitor policy.

• What alternatives do I have right now to clinic visits?

  We are providing two telehealth options that offer patients access to convenient, high-quality health care while at home.

  COVID-19 Virtual Clinic: For those who have signs and symptoms of COVID-19 who are well enough to be evaluated without coming to the office or have concerns about exposure, we offer the HPH COVID-19 Virtual Clinic for video and phone visits. To speak with our COVID-19 Virtual Clinic, call (808) 462-5430 and select option 4 (option 3 for Kauai), 8 a.m. to 8 p.m. daily.

  Straub Virtual Urgent Care Clinic: Straub Virtual Urgent Care offers access to board certified physicians for consultations, diagnosis, treatment and prescription refills for a broad range of non-emergency conditions. You can receive care for everything from a cough, cold, or sore throat to the stomach flu, an earache, and anxiety through video visits on your smart phone, tablet or computer. To speak with Straub Virtual Urgent Care, call (808) 824-5237, 10 a.m. to 8 p.m. daily.
• Where can I find additional resources?

  It’s important to turn to reliable sources for accurate information about COVID-19 and the current situation in our community. These resources include:

  • Hawaii Department of Health
  • Centers for Disease Control and Prevention
  • World Health Organization

  For general questions about COVID-19, call Aloha United Way at 211 (dial 2-1-1).

  Employers seeking guidance and clarification from health care experts about how to manage workplace situations related to COVID-19 can call our COVID-19 Employer hotline at 808-763-2720. The hotline is open daily from 7 a.m. to 4 p.m.

  Visit our Resources page to learn more.

• Additional FAQs

  Please visit our frequently asked questions page.