In order to ensure data integrity, HPH uses a 3rd party vendor to collect feedback through timely feedback questionnaires that help us understand where we are doing well, and where we need to improve.  In addition to these timely patient surveys, HPH also hosts Patient Family Advisory Councils that bring patients together to give us feedback.

HPH uses the feedback and shares it among their team members, discussing the issues that arise in our surveys.  We look at trends and create projects or programs to improve the process when needed.  We also look at the positive comments we receive, and use them to celebrate and recognize our teams.

This gives us an opportunity to help our patients make an informed decision when choosing a doctor and allows them to see real reviews from real patients as opposed to those from other websites which are not authenticated.

The 5 star rating is taken from the score on the question "Based on your experience, how likely would you be to refer your friends and family to this provider?” This is part of a 7 question survey emailed to each of our patients after they have had a visit with one of our doctors.

Each of our doctors need to have at least 30 patient surveys returned in order to have a star rating. No star rating means not enough surveys have been returned. Some doctors are affiliated but not employed by us and will not have star ratings.

Real reviews by real patients means that only patients who have been seen in our doctor’s offices receive the survey and only their comments are shared.

Yes. We will not publish any comments on our website that have a patient’s name or personal or health information in them.

To be sure that the system is credible, we post positive and negative reviews to help patients make an informed decision. We do see this as a way to improve our service to our valued patients and understanding all of the comments we receive helps us do just that.

Comments are screened to eliminate private patient information and foul, libelous or defamatory language. In addition, comments need to be relevant to the provider being reviewed and the care provided during the visit rather than focus on another experience or provider.