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Patients with minor colds who would normally manage their symptoms on their own but have concerns about COVID-19 are encouraged to call their doctor’s office or clinic first for medical advice.

You can also use MyChart® by Hawaii Pacific Health, our online patient portal, to send a message to your primary care physician or schedule an e-visit for evaluation.

If you are ill with a fever or cough and think you have been exposed to COVID-19 (e.g., you have had prolonged close contact with a person who has been tested for COVID-19 or confirmed to have COVID-19), contact your doctor to see if you need to be tested. Stay home and avoid contact with others, except for seeking medical care.

Learn more about the various telehealth options available to get medical advice about COVID-19 from a Hawaii Pacific Health physician. 


Drive-Up COVID-19 Specimen Collection Sites

Due to the uncertainty surrounding Hurricane Douglas, our drive-up COVID-19 specimen collection sites will be closed on Sunday, July 26.

Hawaii Pacific Health's four medical centers offer drive-up specimen collection for COVID-19, allowing more access for people to be tested in a safe environment that limits exposure to other patients and health care staff in the hospital setting. Patients will need a doctor’s order for the test, along with a valid form of identification and an insurance card.

Hours of operation are 8 a.m. to 5 p.m. on weekdays and 9 a.m. to 2 p.m. on weekends and holidays (subject to change based on demand).

  • Kapiolani Medical Center for Women & Children
    1319 Punahou St, Honolulu, HI 96826 (Directions here)
    Located in the driveway off of Punahou Street (entrance on Bingham Street)
  • Pali Momi Medical Center
    98-1079 Moanalua Rd, Aiea, HI 96701 (Directions here)
    Located in the roundabout off of Moanalua Road
  • Straub Medical Center
    826 South King Street Honolulu, HI 96813 (Directions here)
    Located next to Straub Medical Center parking garage.

A normal copayment may apply since testing is handled by a private lab. Patients should check with their insurance provider for more information on any costs associated with the test. The lab will handle billing directly with patients, including those who do not have insurance.



Specimen Collection Process

Arriving by car:

  •          Only patients with a physician order are accepted to get tested at the specimen collections sites.
  •          Patients should have their driver’s license and insurance card ready.
  •          Patients will be directed to roll their windows up and keep them rolled up until otherwise instructed.
  •          Patients will be directed to park in a stall where staff will use a secure device to take a picture of the patient's driver’s license and insurance card.
  •          Staff wearing the appropriate PPE will instruct the patient to roll down the window and will explain the nasopharyngeal swab process.
  •          After the specimen collection, patients will be given a sheet that explains what to do after being tested for COVID-19.
  •          It’s important for patients to follow self-isolation instructions until test results are received.

Arriving by foot:  

  •          As is the case with those arriving in a car, only patients with a physician order will be tested at the specimen collections sites.
  •          Patients should have their driver’s license or government ID and insurance card ready.
  •          Patients will be instructed to wear an isolation mask and keep the isolation mask on. If the patient approaches without an isolation mask, one will be provided.
  •          Patients will be directed to a seated area in the parking lot and follow the testing procedure.
  •          The collection process takes about 5 minutes.
  •          After the specimen collection, patients will be given a sheet that explains what to do after being tested for COVID-19.
  •          It’s important for patients to follow self-isolation instructions until test results are received.



Specimen Collection Process FAQs

How long will it take to get the results back after the test is taken?

  • On average, it takes about 3-5 days for patients to receive their test results. The physician who ordered the test for you will contact you with your test results.

Who does the COVID-19 screening?

  • Your physician who places the order does the initial screening prior to your visit to the drive-up specimen collection site. Once at the site, certified medical assistants, licensed practical nurses (LPNs) and advanced practice registered nurses (APRNs) make up the staff doing the actual specimen collection.

If I test positive, what should I do?

  • If you test positive, your physician who ordered the test will communicate the result to you and provide additional information and guidance on next steps.

What do I do after I am tested for COVID-19?

After you are tested and while you are waiting to receive your test result, it’s important to follow the steps listed below:

  • Stay home, except to get medical care.
  • Separate yourself from other people and animals in your house.
  • Call ahead before visiting your doctor.
  • Wear a facemask.
  • Cover your coughs and sneezes.
  • Avoid sharing personal household items.
  • Clean your hands often.
  • Clean all "high-touch" surfaces every day.
  • Monitor your symptoms.

For more details on these steps to take after you are tested for COVID-19, click here.



COVID-19 Virtual Clinic for Video and Phone Visits

In an effort to offer convenient remote care for patients during the present pandemic, we have launched the Hawaii Pacific Health COVID-19 Virtual Clinic for video and phone visits for our patients and the public. The Virtual Clinic’s purpose is to address patients with signs and symptoms of COVID-19 who are well enough to be evaluated without coming to the office and others who have concerns about COVID-19 exposure. It is designed to protect the health and safety of the patient and the provider by limiting interactions and therefore the spread of COVID-19.

Patients should reach out to their own primary care physician (PCP) for treatment and guidance before contacting the Virtual Clinic. Patients without a PCP are encouraged to contact the Virtual Clinic directly.

Once in contact with the Virtual Clinic, patients will initially speak to a Registered Nurse, and if appropriate, the clinic will offer video and phone visits with a provider. The virtual team will recommend and facilitate pathways for care and order COVID-19 tests when clinically appropriate. HPH physicians, advance practice providers and registered nurses will staff the clinic.

The HPH Virtual Clinic can be reached by calling 462-5430 (press option 2). It will be open from 8 a.m. to 8 p.m. daily. These hours are subject to change based on demand.