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Patients with minor colds who would normally manage their symptoms on their own but have concerns about COVID-19 are encouraged to call their doctor’s office or clinic first for medical advice.

You can also use MyChart® by Hawaii Pacific Health, our online patient portal, to send a message to your primary care physician or schedule an e-visit for evaluation.

If you are ill with a fever or cough and think you have been exposed to COVID-19 (e.g., you have had prolonged close contact with a person who has been tested for COVID-19 or confirmed to have COVID-19), contact your doctor to see if you need to be tested. Stay home and avoid contact with others, except for seeking medical care.

Learn more about the various telehealth options available to get medical advice about COVID-19 from a Hawaii Pacific Health physician. 


 

COVID-19 Travel Screenings For Interisland Travel

Hawaii Pacific Health is proud to be recognized as a trusted testing partner for the state of Hawaii's pre-travel testing program and is providing travel screenings in partnership with our laboratory partner, Clinical Labs of Hawaii. Travelers ages 5 and older arriving in Hawaii, Kauai and Maui counties who want to bypass the state’s mandatory 14-day traveler quarantine are required to provide written confirmation of a negative COVID-19 test result from a test administered within 72 hours of their flight.

Our screening locations will collect specimens for the nucleic acid amplification test (NAAT), which is the only type of COVID-19 test currently approved by the state for this program.

Locations for interisland travel screenings include:

Kapiolani Medical Center for Women & Children
1319 Punahou Street, Honolulu
Located in the parking lot off of Punahou Street; enter through driveway off of Bingham Street
8 a.m.-1 p.m., daily
An appointment is required. To schedule an appointment, visit ClinicalLabs.com/COVID.

Wilcox Medical Center
3-3420 Kuhio Highway, Lihue, Kauai
Located at the back of the medical center under the big white tent
8 a.m.-1 p.m., Monday-Saturday
An appointment is not required. Screenings are available on a first-come, first-served basis.

Clinical Labs of Hawaii
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In partnership with Hawaii Pacific Health, other Clinical Labs of Hawaii locations statewide will soon be offering interisland travel screenings. Updates will be provided when available.

The cost is $150 and is the responsibility of the traveler. Payment is by credit/debit card only and must be paid upon screening.

When arriving at the screening location, be prepared to provide a credit/debit card for payment, photo ID and phone number.

Test results will be available via the Clinical Labs of Hawaii online patient portal at ClinicalLabs.com/Patient. Those whose test results are positive will be contacted directly via phone.

For more information about the requirements relating to interisland travel, visit HawaiiCOVID19.com/Travel.

 


 

Drive-Up COVID-19 Specimen Collection Sites

Hawaii Pacific Health’s medical centers offer drive-up COVID-19 specimen collection sites for patients with signs and symptoms of COVID-19 and those who have been exposed to someone who has tested positive. These drive-up sites provide convenient access for people to be tested in a safe environment that limits exposure to other patients and health care staff in the hospital setting.

A physician’s order is required for specimen collection at these sites, along with a photo ID and insurance card. Appointments are required for screening at Kapiolani and Pali Momi; screenings are on a first-come, first-served basis at Wilcox.

To get a physician order

  • Call your primary care physician.
  • If you do not have a primary care physician, you may call the Hawaii Pacific Health COVID-19 Virtual Clinic to be evaluated by a care provider who can order a COVID-19 test if clinically appropriate. Call 808-462-5430 and select option 4 (option 3 for Kauai).

To schedule an appointment

  • Visit the Clinical Labs of Hawaii website at ClinicalLabs.com/COVID.
  • For COVID-19 screening tests for surgery, delivering a baby, travel, work, school or athletic clearances, select “Screening (feeling well)” on the website for an appointment to be tested at a Clinical Labs of Hawaii location.
  • If you are not feeling well or have been exposed to someone who has tested positive for COVID-19, select the “Sick or Exposed to COVID-19” option on the website for an appointment at one of our HPH drive-up COVID-19 specimen collection sites.
  • If you are not feeling well or have been exposed to someone who has tested positive for COVID-19, DO NOT schedule an appointment to be tested at a Clinical Labs of Hawaii testing site.

Scheduling an appointment will help to reduce your wait time, but it is not guaranteed that you will be seen at the exact time scheduled. Due to an increase in demand for COVID-19 testing, there may be a wait for your appointment. Thank you for your patience.

Items required when you arrive for your appointment

Whether you are being tested at a Clinical Labs of Hawaii location or one of our drive-up COVID-19 specimen sites, you must bring the following items with you:

  • Appointment confirmation number
  • Photo ID
  • Insurance card
  • Physician order (paper or electronic)

 

Locations:

  • Kapiolani Medical Center for Women & Children
    1319 Punahou St, Honolulu, HI 96826 (Directions here)
    Located in the driveway off of Punahou Street (entrance on Bingham Street)
    Hours are daily, 8 a.m.-1 p.m., with the last appointment scheduled at 12:50 p.m.
  • Pali Momi Medical Center
    98-1079 Moanalua Rd, Aiea, HI 96701 (Directions here)
    Located in the roundabout off of Moanalua Road
    Hours are Monday-Saturday, 8 a.m.-1 p.m., with the last appointment scheduled at 12:50 p.m.

A normal copayment may apply since testing is handled by a private lab. Patients should check with their insurance provider for more information on any costs associated with the test. The lab will handle billing directly with patients, including those who do not have insurance.

 


 

Specimen Collection Process

Arriving by car:

  •          Only patients with a physician order are accepted to get tested at the specimen collections sites.
  •          Patients should have their driver’s license and insurance card ready.
  •          Patients will be directed to roll their windows up and keep them rolled up until otherwise instructed.
  •          Patients will be directed to park in a stall where staff will use a secure device to take a picture of the patient's driver’s license and insurance card.
  •          Staff wearing the appropriate PPE will instruct the patient to roll down the window and will explain the nasopharyngeal swab process.
  •          After the specimen collection, patients will be given a sheet that explains what to do after being tested for COVID-19.
  •          It’s important for patients to follow self-isolation instructions until test results are received.

Arriving by foot:  

  •          As is the case with those arriving in a car, only patients with a physician order will be tested at the specimen collections sites.
  •          Patients should have their driver’s license or government ID and insurance card ready.
  •          Patients will be instructed to wear an isolation mask and keep the isolation mask on. If the patient approaches without an isolation mask, one will be provided.
  •          Patients will be directed to a seated area in the parking lot and follow the testing procedure.
  •          The collection process takes about 5 minutes.
  •          After the specimen collection, patients will be given a sheet that explains what to do after being tested for COVID-19.
  •          It’s important for patients to follow self-isolation instructions until test results are received.

 


 

Specimen Collection Process FAQs

How long will it take to get the results back after the test is taken?

  • On average, it takes about 3-5 days for patients to receive their test results. The physician who ordered the test for you will contact you with your test results.

Who does the COVID-19 screening?

  • Your physician who places the order does the initial screening prior to your visit to the drive-up specimen collection site. Once at the site, certified medical assistants, licensed practical nurses (LPNs) and advanced practice registered nurses (APRNs) make up the staff doing the actual specimen collection.

If I test positive, what should I do?

  • If you test positive, your physician who ordered the test will communicate the result to you and provide additional information and guidance on next steps.

What do I do after I am tested for COVID-19?

After you are tested and while you are waiting to receive your test result, it’s important to follow the steps listed below:

  • Stay home, except to get medical care.
  • Separate yourself from other people and animals in your house.
  • Call ahead before visiting your doctor.
  • Wear a facemask.
  • Cover your coughs and sneezes.
  • Avoid sharing personal household items.
  • Clean your hands often.
  • Clean all "high-touch" surfaces every day.
  • Monitor your symptoms.

For more details on these steps to take after you are tested for COVID-19, click here.

 


 

COVID-19 Virtual Clinic for Video and Phone Visits

In an effort to offer convenient remote care for patients during the present pandemic, we have launched the Hawaii Pacific Health COVID-19 Virtual Clinic for video and phone visits for our patients and the public. The Virtual Clinic’s purpose is to address patients with signs and symptoms of COVID-19 who are well enough to be evaluated without coming to the office and others who have concerns about COVID-19 exposure. It is designed to protect the health and safety of the patient and the provider by limiting interactions and therefore the spread of COVID-19.

Patients should reach out to their own primary care physician (PCP) for treatment and guidance before contacting the Virtual Clinic. Patients without a PCP are encouraged to contact the Virtual Clinic directly.

Once in contact with the Virtual Clinic, the clinic will offer video visits with a provider. The virtual team will recommend and facilitate pathways for care and order COVID-19 tests when clinically appropriate.

The HPH Virtual Clinic can be reached by calling 462-5430 and selecting option 4 (option 3 for Kauai). It will be open from 8 a.m. to 8 p.m. daily. These hours are subject to change based on demand.