Patients with minor colds who would normally manage their symptoms on their own but have concerns about COVID-19 are encouraged to call their doctor’s office or clinic first for medical advice.

Ask yourself this question before coming in: “Would I usually go to the doctor for this, or am I just worried?” If you are just worried, call your physician first before going in person to your doctor’s office or clinic. You can also use MyChart® by Hawaii Pacific Health, our online patient portal, to send a message to your primary care physician or schedule an e-visit for evaluation.

If you are ill with a fever or cough and have recently left an area having widespread community transmission of COVID-19 or have had prolonged close contact with a person who has been tested for COVID-19 or confirmed to have COVID-19, contact your doctor to see if you need to be tested. Stay home and avoid contact with others, except for seeking medical care.



Drive-Up COVID-19 Specimen Collection Site

All four medical centers offer drive-up specimen collection for COVID-19, allowing more access for people to be tested in a safe environment that limits exposure to other patients and health care staff in the hospital setting.

Hours of operation are 8 a.m. to 5 p.m., daily (subject to change based on demand).

  • Kapiolani Medical Center for Women & Children
    Located in the driveway off of Punahou Street
  • Pali Momi Medical Center
    Located in the roundabout off of Moanalua Road
  • Straub Medical Center
    Located in the parking lot of Straub Physical Therapy and Occupational Health at 800 S. King Street
  • Wilcox Medical Center
    Located at the rear entrance of the medical center

Patients will need a doctor’s order for the test, along with a valid form of identification and an insurance card.

A normal co-payment may apply since testing is handled by a private lab. Patients should check with their insurance provider for more information on any costs associated with the test. The lab will handle billing directly with patients, including those who do not have insurance.



COVID-19 Virtual Clinic for Video and Phone Visits

In an effort to offer convenient remote care for patients during the present pandemic, we have launched the Hawaii Pacific Health COVID-19 Virtual Clinic for video and phone visits for our patients and the public. The Virtual Clinic’s purpose is to address patients with signs and symptoms of COVID-19 who are well enough to be evaluated without coming to the office and others who have concerns about COVID-19 exposure. It is designed to protect the health and safety of the patient and the provider by limiting interactions and therefore the spread of COVID-19.

Patients should reach out to their own primary care physician (PCP) for treatment and guidance before contacting the Virtual Clinic. Patients without a PCP are encouraged to contact the Virtual Clinic directly.

Once in contact with the Virtual Clinic, patients will initially speak to a Registered Nurse, and if appropriate, the clinic will offer video and phone visits with a provider. The virtual team will recommend and facilitate pathways for care and order COVID-19 tests when clinically appropriate. HPH physicians, advance practice providers and registered nurses will staff the clinic.

The HPH Virtual Clinic can be reached by calling 462-5430 (press option 2). It will be open from 8 a.m. to 8 p.m. daily. These hours are subject to change based on demand.