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Patients with minor colds who would normally manage their symptoms on their own but have concerns about COVID-19 are encouraged to call their doctor’s office or clinic first for medical advice.

You can also use MyChart® by Hawaii Pacific Health, our online patient portal, to send a message to your primary care physician or schedule an e-visit for evaluation.

If you are ill with a fever or cough and think you have been exposed to COVID-19 (e.g., you have had prolonged close contact with a person who has been tested for COVID-19 or confirmed to have COVID-19), contact your doctor to see if you need to be tested. Stay home and avoid contact with others, except for seeking medical care.

Learn more about the various telehealth options available to get medical advice about COVID-19 from a Hawaii Pacific Health physician. 


 

COVID-19 Travel Screenings For Interisland Travel

Hawaii Pacific Health is proud to be recognized as a trusted testing partner for the state of Hawaii's pre-travel testing program and is providing travel screenings in partnership with our laboratory partner, Clinical Labs of Hawaii. Travelers age 5 and older arriving in Hawaii, Kauai and Maui counties who want to bypass the state’s mandatory 10-day travel quarantine are required to provide written confirmation of a negative COVID-19 test result from a test administered within 72 hours of their flight or present documentation of being fully vaccinated by a vaccination center in the United States against COVID-19.

We are pleased to offer two approved NAAT tests: a transcription mediated amplification assay (TMA) and the Abbott ID NOW COVID-19 rapid PCR test (at select locations below). The Abbott ID NOW COVID-19 test provides results in under 20 minutes and is an ideal option for both international and interisland travelers who want quick results at a convenient location.

Hawaii Pacific Health locations offering interisland travel screenings include:

OAHU

Appointments are required for the transcription mediated amplification assay (TMA) at these locations. To schedule an appointment, visit ClinicalLabs.com/COVID.

Walk-Ins are accepted for the Abbott ID NOW COVID-19 rapid PCR test, an appointment is not needed for this test.

Straub Medical Center – Doctors on Call at Sheraton Waikiki - Also offering Nasapharyngeal Swabs for International Travel as requested.
2255 Kalakaua Avenue, Manor Wing Shop 1
Appointments available 10 a.m.-8 p.m., daily
Test(s) available: transcription mediated amplification assay (TMA) & Abbott ID NOW COVID-19 rapid PCR test

Straub Medical Center – Doctors on Call at the Hilton Hawaiian Village - Also offering Nasapharyngeal Swabs for International Travel as requested.
2005 Kalia Road, Rainbow Bazaar, 2F
Appointments available 8 a.m.-4 p.m., M-F, including holidays
Test(s) available: transcription mediated amplification assay (TMA) & Abbott ID NOW COVID-19 rapid PCR test

Straub Medical Center – Kahala Clinic & Urgent Care
4210 Waialae Avenue, Suite 501 (Kuono Marketplace)
Appointments available 10 a.m.-8 p.m., daily
Test(s) available: transcription mediated amplification assay (TMA) & Abbott ID NOW COVID-19 rapid PCR test

Straub Medical Center – Kapolei Clinic & Urgent Care
91-5431 Kapolei Parkway, Suite 1706 (Ka Makana Alii)
Appointments available 10 a.m.-8 p.m., daily
Test(s) available: transcription mediated amplification assay (TMA) & Abbott ID NOW COVID-19 rapid PCR test

Straub Medical Center – Ward Village Clinic & Urgent Care
1001 Queen Street, Suite 102 (Aeo condominium tower)
Appointments available 10 a.m.-8 p.m., daily
Test(s) available: transcription mediated amplification assay (TMA)

KAUAI
Appointments are not required at these locations. Screenings are on a first-come, first-served basis.

Wilcox Medical Center
3-3420 Kuhio Highway (located at the back of the medical center under the big white tent)
9 a.m.-3 p.m., Monday-Friday
Test(s) available: transcription mediated amplification assay (TMA)

Kauai Urgent Care
4484 Pahee Street (behind Home Depot)
8 a.m.-7 p.m., daily
Test(s) available: transcription mediated amplification assay (TMA) & Abbott ID NOW COVID-19 rapid PCR test. Type of test subject to availability of supplies. 

Clinical Labs of Hawaii Locations
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In partnership with Hawaii Pacific Health, Clinical Labs of Hawaii is also offering interisland travel screenings at their locations on Oahu, Maui, Kauai and Hawaii Island. For more information about these locations, visit ClinicalLabs.com/Interisland.

Payment:
The transcription mediated amplification assay (TMA) is $150.
The Abbott ID NOW COVID-19 rapid PCR test is $175.
A signed certificate, as required by some international locations, including Japan, also is available for an additional $45.

Payment is by credit/debit card only and must be paid upon screening.

When arriving at the screening location, be prepared to provide a credit/debit card for payment, photo ID and phone number. For locations that require an appointment, individuals should also have their appointment confirmation number available for reference when checking in.

Test results will be available via the Clinical Labs of Hawaii online patient portal at ClinicalLabs.com/Patient. Those whose test results are positive will be contacted directly via phone.

Test results for the ABBOTT ID Now will be provided to the patient at time of visit.

For more information about the requirements relating to interisland travel, visit HawaiiCOVID19.com/Travel.

 


 

Drive-Up COVID-19 Specimen Collection Sites

Hawaii Pacific Health’s medical centers offer drive-up COVID-19 specimen collection sites for patients with signs and symptoms of COVID-19 and those who have been exposed to someone who has tested positive. These drive-up sites provide convenient access for people to be tested in a safe environment that limits exposure to other patients and health care staff in the hospital setting.

A physician’s order is required for specimen collection at these sites, along with a photo ID and insurance card.

Appointment requirements and walk-in availability vary by location.

  • Kapiolani: Appointments are recommended and walk-ins are welcome.
  • Pali Momi: Appointments are required.
  • Wilcox: No appointment necessary; screenings are on a first-come, first-served basis.

To get a physician order

  • Call your primary care physician.
  • If you do not have a primary care physician, you may call the Hawaii Pacific Health COVID-19 Virtual Clinic to be evaluated by a care provider who can order a COVID-19 test if clinically appropriate. Call 808-462-5430 and select option 4 (option 3 for Kauai).

To schedule an appointment

  • Visit the Clinical Labs of Hawaii website at ClinicalLabs.com/COVID.
  • For COVID-19 screening tests for surgery, delivering a baby, travel, work, school or athletic clearances, select “Screening (feeling well)” on the website for an appointment to be tested at a Clinical Labs of Hawaii location.
  • If you are not feeling well or have been exposed to someone who has tested positive for COVID-19, select the “Sick or Exposed to COVID-19” option on the website for an appointment at one of our HPH drive-up COVID-19 specimen collection sites.
  • If you are not feeling well or have been exposed to someone who has tested positive for COVID-19, DO NOT schedule an appointment to be tested at a Clinical Labs of Hawaii testing site.

Scheduling an appointment will help to reduce your wait time, but it is not guaranteed that you will be seen at the exact time scheduled. Due to an increase in demand for COVID-19 testing, there may be a wait for your appointment. Thank you for your patience.

Items required when you arrive for your appointment

Whether you are being tested at a Clinical Labs of Hawaii location or one of our drive-up COVID-19 specimen sites, you must bring the following items with you:

  • Appointment confirmation number
  • Photo ID
  • Insurance card
  • Physician order (paper or electronic)

 

Locations:

  • Kapiolani Medical Center for Women & Children
    1319 Punahou St, Honolulu, HI 96826 (Directions here)
    Located in the driveway off of Punahou Street (entrance on Bingham Street)
    Hours are Monday-Saturday, 8 a.m.-noon, with the last appointment scheduled at 11:50 a.m.
  • Pali Momi Medical Center
    98-1079 Moanalua Rd, Aiea, HI 96701 (Directions here)
    Located in the roundabout off of Moanalua Road
    Hours are Monday-Saturday, 8 a.m.-noon, with the last appointment scheduled at 11:50 a.m.

A normal copayment may apply since testing is handled by a private lab. Patients should check with their insurance provider for more information on any costs associated with the test. The lab will handle billing directly with patients, including those who do not have insurance.

 


 

Specimen Collection Process

Arriving by car:

  •          Only patients with a physician order are accepted to get tested at the specimen collections sites.
  •          Patients should have their driver’s license and insurance card ready.
  •          Patients will be directed to roll their windows up and keep them rolled up until otherwise instructed.
  •          Patients will be directed to park in a stall where staff will use a secure device to take a picture of the patient's driver’s license and insurance card.
  •          Staff wearing the appropriate PPE will instruct the patient to roll down the window and will explain the nasopharyngeal swab process.
  •          After the specimen collection, patients will be given a sheet that explains what to do after being tested for COVID-19.
  •          It’s important for patients to follow self-isolation instructions until test results are received.

Arriving by foot:  

  •          As is the case with those arriving in a car, only patients with a physician order will be tested at the specimen collections sites.
  •          Patients should have their driver’s license or government ID and insurance card ready.
  •          Patients will be instructed to wear an isolation mask and keep the isolation mask on. If the patient approaches without an isolation mask, one will be provided.
  •          Patients will be directed to a seated area in the parking lot and follow the testing procedure.
  •          The collection process takes about 5 minutes.
  •          After the specimen collection, patients will be given a sheet that explains what to do after being tested for COVID-19.
  •          It’s important for patients to follow self-isolation instructions until test results are received.

 


 

Specimen Collection Process FAQs

How long will it take to get the results back after the test is taken?

  • On average, it takes about 3-5 days for patients to receive their test results. The physician who ordered the test for you will contact you with your test results.

Who does the COVID-19 screening?

  • Your physician who places the order does the initial screening prior to your visit to the drive-up specimen collection site. Once at the site, certified medical assistants, licensed practical nurses (LPNs) and advanced practice registered nurses (APRNs) make up the staff doing the actual specimen collection.

If I test positive, what should I do?

  • If you test positive, your physician who ordered the test will communicate the result to you and provide additional information and guidance on next steps.

What do I do after I am tested for COVID-19?

After you are tested and while you are waiting to receive your test result, it’s important to follow the steps listed below:

  • Stay home, except to get medical care.
  • Separate yourself from other people and animals in your house.
  • Call ahead before visiting your doctor.
  • Wear a facemask.
  • Cover your coughs and sneezes.
  • Avoid sharing personal household items.
  • Clean your hands often.
  • Clean all "high-touch" surfaces every day.
  • Monitor your symptoms.

For more details on these steps to take after you are tested for COVID-19, click here.

 


 

COVID-19 Virtual Clinic for Video and Phone Visits

In an effort to offer convenient remote care for patients during the present pandemic, we have launched the Hawaii Pacific Health COVID-19 Virtual Clinic for video and phone visits for our patients and the public. The Virtual Clinic’s purpose is to address patients with signs and symptoms of COVID-19 who are well enough to be evaluated without coming to the office and others who have concerns about COVID-19 exposure. It is designed to protect the health and safety of the patient and the provider by limiting interactions and therefore the spread of COVID-19.

Patients should reach out to their own primary care physician (PCP) for treatment and guidance before contacting the Virtual Clinic. Patients without a PCP are encouraged to contact the Virtual Clinic directly.

Once in contact with the Virtual Clinic, the clinic will offer video visits with a provider. The virtual team will recommend and facilitate pathways for care and order COVID-19 tests when clinically appropriate.

The HPH Virtual Clinic can be reached by calling 462-5430 and selecting option 4 (option 3 for Kauai). It will be open from 8 a.m. to 8 p.m. daily. These hours are subject to change based on demand.