Pali Momi Medical Center now offers room service as part of its patient experience. A restaurant-style menu offers patients variety and the ability to control what and when they eat, and have it delivered fresh to order by personalized customer service ambassadors. The announcement was made today by Art Gladstone, CEO of Pali Momi Medical Center and Straub Clinic & Hospital.
Room service is just one of the many initiatives at Pali Momi designed to provide superior patient service. Room service ambassadors assist patients with their meal selections, validate diet appropriateness and identify opportunities for nutritional education. The new service also accommodates patients with food allergies and restricted diets.
“Our community is important to us, and we want to provide our patients with personalized service,” said Pali Momi Director of Food and Nutrition Services Miriam Tcheng, RD. “Patients have greater control over their experience, and can come to Pali Momi knowing that we will make every effort to help them keep on track with their own personal goals to be healthier.”
Studies show that patients who are able to eat what they want and when they are hungry tend to eat more and be more satisfied, which can aid in the recovery process. The personalized service also has the added benefits of a decrease in food waste and an increase in order accuracy. Food is no longer prepared in bulk, which has reduced floor stock and overproduction for the hospital, which in turn reduces cost.
Reducing waste is also part of Pali Momi’s commitment to sustainability as a participant in the Healthier Hospitals Initiative, a nationwide call-to-action aimed at improving environmental health and sustainability in the health care sector. To meet the Healthier Hospitals Initiative challenge, Pali Momi has continued its efforts toward ensuring the food it provides patients, staff and visitors is healthy, as well as sourcing local and sustainable foods.