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Hawaii Pacific Health Telehealth Services
Making Health Care Easier and More Accessible

Hawaii Pacific Health is dedicated to creating a healthier Hawaii and that means providing health care services in the easiest, most convenient way possible.  We are using the latest technology to support our telehealth efforts to provide care when and where our patients need it.  As part of this effort, we’re also building teamwork among our caregivers to improve outcomes.  For example, through a central Electronic Health Record, Hawaii Pacific Health doctors get immediate access to patient records, lab tests and results that they can share as appropriate with other providers to increase the communication and collaboration needed to quickly and efficiently treat patients.

The recent COVID-19 pandemic has encouraged us to put additional emphasis in the telehealth area to increase access to health care services and to ensure the safety of our patients and care teams. The following is a list of telehealth service offerings at Hawaii Pacific Health.

 


 

HPH COVID-19 Virtual Clinic

In an effort to offer convenient remote care for patients during the present pandemic, Hawaii Pacific Health recently launched its COVID-19 Virtual Clinic for video and phone visits to patients and the public. The Virtual Clinic’s purpose is to address patients with signs and symptoms of COVID-19 who are well enough to be evaluated without coming to the office and others who have concerns about COVID-19 exposure. It is designed to protect the health and safety of the patient and the care teams by limiting interactions and therefore the spread of COVID-19.

Patients should reach out to their own primary care physician (PCP) for treatment and guidance before contacting the Virtual Clinic. Those patients without a PCP are encouraged to contact the Virtual Clinic directly

Once in contact with the Virtual Clinic, the clinic will offer video visits with a provider. The virtual team will recommend and facilitate pathways for care and order COVID-19 tests when clinically appropriate.

The Virtual Clinic is open Monday - Sunday from 8 a.m. to 8 p.m.. The clinic can be reached by calling 462-5430 (press option 2).  These hours are subject to change based on demand.

Call Covid-19 Virtual Clinic

 


 

Video and Scheduled Telephone Visits

Hawaii Pacific Health is also offering telehealth options to patients via video and scheduled telephone visits.  These visits provide comprehensive care while complying with recommendations to limit person-to-person contact due to COVID-19. 

A telehealth visit is similar to an in-person appointment with a physician and allows patients to discuss their health concerns from a location that is most convenient for them.  For telephone visits, our physicians will call patients at an agreed upon time to discuss their health care needs.   For video visits, patients are able to use their smartphone, tablet or computer to access a secure video platform to see and speak with a doctor. 

Here is how patients should schedule and prepare for their telehealth appointments:

Phone Visits

  • Patients should call their doctor or request an appointment through MyChart. 
  • Prepare a list of topics they would like to discuss with their doctor.
  • Ensure their device is plugged in or fully charged and connected to Wi-Fi.
  • Find a quiet place for the appointment.  Headphones are recommended for those who are hearing impaired.
  • Patients should have their clinic’s phone number on-hand in case they encounter any technical issues or are disconnected during their appointment.

Video Visits

  • Patients should call their doctor or request an appointment through MyChart.
  • Prepare pertinent questions, listing the most important concerns first.   
  • Find a space that is well lit with the camera positioned at eye level.  This will help the physician see and engage with the patient.
  • From your appointment, click on “Start your video visit.”
  • Ensure their device is plugged in or fully charged. Ensure the Wi-Fi signal is as strong  as possible. Or use a computer plugged into your home network.
  • Find a quiet place for the appointment.  Headphones are recommended for those who are hearing impaired.
  • Patients should have their clinic’s phone number on-hand in case they encounter any technical issues or are disconnected during their appointment.

A variety of Hawaii Pacific Health physicians offering these video and phone visits include Primary Care, Specialists, and Pediatrics.  For more information about the providers offering these visits, please call 643-4DOC (4362).

Call for More Information

 


 

MyChart by Hawaii Pacific Health

MyChart by Hawaii Pacific Health is our secure patient portal that provides 24x7 access to most of our patients health care needs.  By signing up for and downloading the applications, both the patient and their Hawaii Pacific Health care team have fast and secure access to health information.  This allows for better coordination of care and keeps patients connected to their doctors, specialists and medical records.  MyChart services for patients include:

  • Scheduling appointments.
  • Emailing your physician with questions.
  • Getting prescription refills.
  • Tracking annual appointments and immunizations.
  • Updating care for seniors.
  • Paying bills online.
  • And more.

 


 

MyChart by Hawaii Pacific Health:  E-Visits

One of the most popular and convenient telehealth services through MyChart by Hawaii Pacific Health are Electronic Visits (E-Visits) for patients.  These visits are available for non-emergency conditions and allows patients to securely send a message to their physician and receive diagnoses and treatment plans. 

By logging into MyChart, selecting a condition and answering a series of questions, patients can receive care from the comfort of home or any other location with Internet access.  All E-Visit communication occurs via secure messages through MyChart.  Some common medical conditions available through E-Visits include:

  • Coronavirus Screening
  • Cough
  • Back Pain
  • Diarrhea
  • Headache
  • Heartburn
  • Sinus Problems
  • Urinary Problems
  • Rash

A variety of Hawaii Pacific Health physicians are offering E-Visits to patients including Primary Care, Specialists, and Pediatrics. For more information about MyChart, including how to sign up and how to use E-Visits, please visit the website below:

More on MyChart

 


 

Straub Virtual Urgent Care

In an effort to provide you with access to convenient, high-quality health care while at home during the present pandemic, we have launched Straub Virtual Urgent Care services. No appointment is needed.

Through Straub Virtual Urgent Care, you have access to physician consultation, diagnosis, treatment and prescription refills for a broad range of non-emergency conditions, including the following:

  • Upper respiratory infection
  • Cough
  • Cold
  • Sore throat
  • Eye infection
  • Earache
  • Rashes
  • Urinary tract infections
  • Musculoskeletal strains and sprains
  • Stomach flu
  • Stomach acid
  • Diarrhea
  • Gout
  • Anxiety
  • Asthma medicine refill
  • Hypertension medicine refill
  • Other prescription refills

If you are experiencing a fever and respiratory symptoms, such as cough or difficulty breathing, please call your primary care physician. If you do not have a primary care physician, please contact the Hawaii Pacific Health COVID-19 Virtual Clinic by calling 462-5430 and selecting option 2.

Through video visits on your smartphone, tablet or computer with board-certified, Straub physicians, Straub Virtual Urgent Care offers you personalized health care without leaving the comfort of your own home. If necessary, the provider will instruct you on where to go for an in-person exam. 

Most insurances accepted. Japanese/English bilingual translators available. 

Straub Virtual Urgent Care is not an emergency room. If you have a medical emergency, call 911 or go to your closest emergency room.

To speak with Straub Virtual Urgent Care, call 462-5173, 8 a.m. – 8 p.m. daily.

Call Virtual Urgent Care

 


 

Pediatric Virtual Respiratory Evaluation Clinic

Walk-Ins Now Available!

Hawaii Pacific Health is now providing a Pediatric Virtual Respiratory Evaluation Clinic as a community service for Hawaii families with young children. The Pediatric Virtual Respiratory Evaluation Clinic is now seeing patients in person on a walk-in basisIf you have a child with fever and respiratory symptoms (cough or difficulty breathing) or concerns associated with COVID-19, you can walk in to see one of the pediatric health care professionals at Kapiolani Medical Center for Women & Children. Other symptoms may include abdominal pain, diarrhea and skin rash. In addition to in-person visits, the clinic continues to offer a virtual option for pediatric patients with respiratory complaints to be evaluated via video or phone. The team will facilitate care and order COVID-19 tests if appropriate. Our radiology services and COVID-19 specimen collection are also available on-site. Tests can be scheduled at any of the HPH drive-up specimen collection sites on Oahu and Kauai. The clinic is staffed by the caring staff at the Pediatric After-Hours Walk-In Clinic at Kapiolani Medical Center for Women & Children.

Highlights:

  • Same day video / phone visits with providers.
  • Walk-Ins available.
  • Lab work coordinated directly with our Pediatric After-Hours Walk-In Clinic as needed.
  • Follow-up lab results, video / phone visits with Virtual Clinic providers.
  • Results provided to PCP directly, if you don’t have a PCP we will help you find one.

The Clinic is open 7 days a week to the public with no appointments necessary.

Hours of operation are:

Monday - Friday, 5 p.m. to 8 p.m.
Saturday - Sunday, Noon to 7 p.m.

The Clinic can be reached at 808-763-2888.

Call Pediatric Virtual Clinic

 


NOTE TO PATIENTS EXPERIENCING COVID-19 SYMPTOMS:  If someone is experiencing a fever and respiratory symptoms, such as cough or difficulty breathing, they should call their primary care physician. If a patient does not have a primary care physician, they should call the Hawaii Pacific Health COVID-19 Virtual Clinic at 462-5430 and selecting option 2. The Virtual Clinic is open 8 a.m. to 8 p.m. daily.