At Hawaii Pacific Health, the safety of our patients, visitors, care providers, and staff is always our top priority. The uncertainty caused by the COVID-19 pandemic has been a challenge for everyone in our community, and we thank you for your patience and understanding as we took the necessary steps to adjust our services and facility procedures during this situation. Please see the information below for the measures we have in place to keep our patients, visitors, and staff safe at our medical centers and clinics.


 Visitor Policy

As the level of COVID-19 cases in our community has stabilized and government officials take steps to reopen our communities, we have eased our visitor restrictions for our medical centers and clinics.


For hospital patients:

    • One adult visitor is allowed to be with the patient at their bedside. If more than one adult wishes to visit, they may swap places.
      • For the Neonatal Intensive Care Unit (NICU) and Pediatric Intensive Care Unit (PICU) at Kapiolani Medical Center for Women & Children, adults other than parents may now visit.
    • For COVID-19 positive or suspected patients, no visitors are allowed (exceptions may be considered on a case-by case basis).

For clinic visits, outpatient appointments and procedures:

    • Each patient may be accompanied by one adult when coming in for a clinic appointment, outpatient appointment or procedure, or any other kind of ambulatory visit.
    • Waiting areas are very limited. Adults accompanying patients for appointments or outpatient procedures may be redirected to other areas to wait during the appointment.
All patients and visitors to our medical centers and clinics are required to wear a mask at all times while on the premises.



What to Expect When You Visit

Face masks
All patients, visitors, and staff are required to wear a face mask at all times while within our facilities, with the exception of children under the age of 2 and those who have trouble breathing or a medical reason for not wearing one.

Temperature screenings
Temperature screening is conducted for all patients, visitors, and staff prior to entering our facilities. Anyone with a temperature of 100.4 or higher will not be allowed to enter, unless they are a patient seeking appropriate medical care for their symptoms.

Limited entrances
Some of our entrances have been closed to limit traffic within our facilities and make sure everyone gets screened. Access to our medical centers is currently limited to the following entrances:

Kapiolani Medical Center for Women & Children

    • Main Hospital
      • Front entrance door to main lobby
      • Punahou Street entrance near gift shop
    • Diamond Head Tower
      • Front door entrance to main lobby

Pali Momi Medical Center

    • First floor main entrance on Pali Momi Road

Straub Medical Center

    • King Street entrance near Admissions

Wilcox Medical Center

    • Imaging/Cardiac Services entrance
    • Same Day Surgery entrance

Frequent cleaning and disinfection
Our staff continues to clean and disinfect our facilities frequently, including equipment, exam rooms, and other patient care and public areas.
Hand sanitizer is also readily available.

Physical distancing
Seating in public spaces, including waiting rooms and dining areas, have been adjusted to allow for appropriate physical distancing.

Personal protective equipment for caregivers
All of our health care personnel have the necessary personal protective equipment (PPE) that is appropriate for the level of care they provide.


In-Person Clinic Appointments and Elective Procedures

Following the recommendations of the Centers for Disease Control and Prevention (CDC) and other local and national agencies, we postponed non-urgent appointments and elective procedures in response to the COVID-19 pandemic.

As the number of new COVID-19 cases reported in Hawaii remains flat and our government officials take steps to reopen the state, we are now increasing services available at our facilities and scheduling new and postponed appointments and elective procedures. We are proceeding with caution and carefully monitoring the situation statewide.

Our staff is currently reaching out to patients to schedule appropriate care or treatment.

If you have a medical issue you need addressed or your illness is a serious concern to you, contact your physician for further guidance. Your physician can guide you on the best option to get the care you need for your specific medical condition.

As an alternative to in-person visits, a variety of telehealth services are available:

    • Scheduling a telephone visit.
    • Sending a MyChart message.
    • Sending a MyChart e-visit.

Learn more about our telehealth services.


Classes and Events

Following CDC guidance on events and group gatherings, we have canceled or postponed large events and community classes. Some activities have been adjusted to provide virtual options. Please visit the specific webpages listed below or call in advance for the most current information.

    • All in-person classes at the Kapi‘olani Women’s Center at Artesian Plaza, Kapi‘olani Medical Center for Women & Children and Pali Momi Medical Center have either been cancelled until further notice or converted to an online format available via Skype. For more information, please call 527-2588.
    • Visit our Classes webpage for the most current information as some classes are now being offered virtually.
    • Visit our Events webpage for the most current information on any upcoming events.