At Hawaii Pacific Health, the safety of our patients, visitors, care providers, and staff is always our top priority. The uncertainty caused by the COVID-19 pandemic has been a challenge for everyone in our community, and we thank you for your patience and understanding as we take the necessary steps to adjust our services and facility procedures during this situation. Please see the information below for the measures we have in place to keep our patients, visitors, and staff safe at our medical centers and clinics.


Visitor Policy

We are continuously monitoring the situation with COVID-19 in Hawaii, including the number of active cases and the number of COVID-19 positive patients who are hospitalized. These factors and other considerations may impact our visitor policy and procedures at any time.

For the current guidelines related to visitors at our facilities, please see the information below.

  • All Medical Centers:  Two adult visitors at a time, with the option to swap out visitors during a 24-hour period, are allowed for all inpatient and outpatient settings.
  • COVID-Positive Patients:  We continue to require no visitors for COVID-positive patients, with an understanding that the approach to visitors for these patients will be considered on a case-by-case basis. The patient’s attending physician will continue to work with the patient’s clinical team and facility leadership to manage visitors for these patients.
  • Clinics and Outpatient Appointments and Procedures at all HPH Facilities:  Patients are allowed to have two adults accompany them for ambulatory visits of any kind, such as clinic appointments, therapy visits, and radiology.
  • Immunocompromised Patients:  For the safety of this special patient population, particularly in infusion centers and oncology clinics, visitors or caregivers are allowed and will be facilitated by clinic leadership to ensure safety for all.

COVID-19 vaccination for visitors to Hawaii Pacific Health facilities is not required.

Visitors for hospital inpatients will be required to complete a COVID-19 screening questionnaire, which is available in paper format or electronically through a QR code via their mobile device. Visitors will also be required to provide contact information, name, and a phone number, to assist with contact tracing if needed.

Please know that waiting areas may be limited and visitors accompanying patients may be redirected to other areas to wait during the appointment.

Mask guidelines

All patients and visitors to our medical centers and clinics are required to wear a mask at all times while on the premises. This includes in patient rooms, even when visitors are in the room with the patient only.

Masks should be worn properly over the nose and mouth.

Masks with valves are not allowed and neck gaiters are discouraged as their effectiveness is unknown.



What to Expect When You Visit

Face masks
All patients, visitors, and staff are required to wear a face mask at all times while within our facilities, with the exception of children under the age of 2 and those who have trouble breathing or a medical reason for not wearing one.

Limited entrances
Some of our entrances have been closed to limit traffic within our facilities and make sure everyone gets screened.

Frequent cleaning and disinfection
Our staff continues to clean and disinfect our facilities frequently, including equipment, exam rooms, and other patient care and public areas. Hand sanitizer is also readily available.

Physical distancing
Seating in public spaces, including waiting rooms and dining areas, have been adjusted to allow for appropriate physical distancing.

Personal protective equipment for caregivers
All of our health care personnel have the necessary personal protective equipment (PPE) that is appropriate for the level of care they provide.



Classes and Events

Following CDC, state and county guidance on events and group gatherings, community classes and events may be canceled, postponed, or adjusted to provide virtual options. Please visit the specific webpages listed below or call in advance for the most current information.

  • Visit our Classes webpage for the most current information on classes at our facilities.
  • Visit our Events webpage for the most current information on any upcoming events.