At Hawaii Pacific Health, the safety of our patients, visitors, care providers, and staff is always our top priority. The uncertainty caused by the COVID-19 pandemic has been a challenge for everyone in our community, and we thank you for your patience and understanding as we took the necessary steps to adjust our services and facility procedures during this situation. Please see the information below for the measures we have in place to keep our patients, visitors, and staff safe at our medical centers and clinics.


Visitor Policy

We are continuously monitoring the situation with COVID-19 in Hawaii, including the number of active cases and the number of COVID-19 positive patients who are hospitalized. These factors and other considerations may impact our visitor policy and procedures at any time.

For the current guidelines related to visitors at our facilities, please see the information below.


Visitor policy for hospital patients

Patients at all Hawaii Pacific Health's medical centers, with the exception of COVID-19 patients, are allowed two (2) adult visitors at a time, with the option to swap out visitors during a 24-hour period. 

For COVID-19 positive or suspected inpatients, no visitors are allowed at this time. However, considerations may be made on a case-by-case basis as determined by the patient's attending physician and in consultation with the patient's clinical team and appropriate leadership.

Visitors must wear their masks at all times while on the premises, including in patient rooms, even when they are in the room with the patient only.

Visitors will be required to complete a COVID-19 screening questionnaire, which is available in paper format or electronically through a QR code via their mobile device.  Inpatient visitors will be required to provide contact information, name, and a phone number, to assist with contact tracing if needed. 


Visitor policy for clinic visits, outpatient appointments and procedures

Patients are allowed two (2) adult visitors to accompany them for ambulatory visits of any kind, including clinic appointments, therapy visits, radiology or emergency department visits.

Visitors must wear their masks at all times while on the premises, including in patient rooms, even when they are in the room with the patient only.

Please know that waiting areas are very limited and visitors accompanying patients may be redirected to other areas to wait during the appointment.

Where possible, patients may be asked to wait in their car or an outside area, and they will be called in when they can go into an exam room.


Mask guidelines

All patients and visitors to our medical centers and clinics are required to wear a mask at all times while on the premises. This includes in patient rooms, even when visitors are in the room with the patient only.

Masks should be worn properly over the nose and mouth.

Masks with valves are not allowed and neck gaiters are discouraged as their effectiveness is unknown.



What to Expect When You Visit

Face masks
All patients, visitors, and staff are required to wear a face mask at all times while within our facilities, with the exception of children under the age of 2 and those who have trouble breathing or a medical reason for not wearing one.

Limited entrances
Some of our entrances have been closed to limit traffic within our facilities and make sure everyone gets screened. Access to our medical centers is currently limited to the following entrances:

Kapiolani Medical Center for Women & Children

  • Main Hospital
    • Front entrance door to main lobby
    • Punahou Street entrance near gift shop
  • Diamond Head Tower
    • Front door entrance to main lobby

Pali Momi Medical Center

  • First floor main entrance on Pali Momi Road

Straub Medical Center

  • King Street entrance near Admissions

Wilcox Medical Center

  • Imaging/Cardiac Services entrance
  • Same Day Surgery entrance

Frequent cleaning and disinfection
Our staff continues to clean and disinfect our facilities frequently, including equipment, exam rooms, and other patient care and public areas.
Hand sanitizer is also readily available.

Physical distancing
Seating in public spaces, including waiting rooms and dining areas, have been adjusted to allow for appropriate physical distancing.

Personal protective equipment for caregivers
All of our health care personnel have the necessary personal protective equipment (PPE) that is appropriate for the level of care they provide.



Classes and Events

Following CDC guidance on events and group gatherings, we have canceled or postponed large events and community classes. Some activities have been adjusted to provide virtual options. Please visit the specific webpages listed below or call in advance for the most current information.

  • All in-person classes at the Kapi‘olani Women’s Center at Artesian Plaza, Kapi‘olani Medical Center for Women & Children and Pali Momi Medical Center have either been cancelled until further notice or converted to an online format available via Skype. For more information, please call 527-2588.
  • Visit our Classes webpage for the most current information as some classes are now being offered virtually.
  • Visit our Events webpage for the most current information on any upcoming events.