At Hawaii Pacific Health, the safety of our patients, visitors, care providers, and staff is always our top priority. The uncertainty caused by the COVID-19 pandemic has been a challenge for everyone in our community, and we thank you for your patience and understanding as we took the necessary steps to adjust our services and facility procedures during this situation. Please see the information below for the measures we have in place to keep our patients, visitors, and staff safe at our medical centers and clinics.
We are continuously monitoring the situation with COVID-19 in Hawaii, including the number of active cases and the number of COVID-19 positive patients who are hospitalized. These factors and other considerations may impact our visitor policy and procedures at any time.
For the current guidelines related to visitors at our facilities, please see the information below.
Visitor policy for hospital patients
Two adult visitors per inpatient are currently allowed for Kapiolani Medical Center for Women & Children, and for Labor, Delivery and Postpartum patients at Wilcox Medical Center during designated visiting hours.
Straub, Pali Momi and other units at Wilcox allow one adult visitor per patient at a time.
If more than the allowed number of adults wish to visit, they may swap places.
Visitors to inpatients must have their temperature monitored at least daily, and may also be asked screening questions by the staff caring for the patient they are visiting.
Visitor policy for clinic visits, outpatient appointments and procedures
Each patient may be accompanied by one adult when they come in for ambulatory visits of any kind, including clinic appointments, therapy visits, radiology or emergency department visits.
The patient and the visitor must each wear a mask.
Please know that waiting areas are very limited and those who are accompanying these patients may be redirected to other areas to wait during the appointment.
All patients and visitors to our medical centers and clinics are required to wear a mask at all times while on the premises. This includes in patient rooms, even when visitors are in the room with the patient only.
Masks should be worn properly over the nose and mouth.
Masks with valves are not allowed and neck gaiters are discouraged as their effectiveness is unknown.
What to Expect When You Visit
All patients, visitors, and staff are required to wear a face mask at all times while within our facilities, with the exception of children under the age of 2 and those who have trouble breathing or a medical reason for not wearing one.
Screenings at Entrances
Temperature checks are conducted for all patients, visitors, and staff prior to entering our medical centers. Anyone with a temperature of 100.4 or higher will not be allowed to enter, unless they are a patient seeking appropriate medical care for their symptoms. Visitors to our medical centers coming to see hospital patients will also be asked a series of COVID-19 screening questions upon entry.
Some of our entrances have been closed to limit traffic within our facilities and make sure everyone gets screened. Access to our medical centers is currently limited to the following entrances:
Kapiolani Medical Center for Women & Children
- Main Hospital
- Front entrance door to main lobby
- Punahou Street entrance near gift shop
- Diamond Head Tower
- Front door entrance to main lobby
Pali Momi Medical Center
- First floor main entrance on Pali Momi Road
Straub Medical Center
- King Street entrance near Admissions
Wilcox Medical Center
- Imaging/Cardiac Services entrance
- Same Day Surgery entrance
Frequent cleaning and disinfection
Our staff continues to clean and disinfect our facilities frequently, including equipment, exam rooms, and other patient care and public areas.
Hand sanitizer is also readily available.
Seating in public spaces, including waiting rooms and dining areas, have been adjusted to allow for appropriate physical distancing.
Personal protective equipment for caregivers
All of our health care personnel have the necessary personal protective equipment (PPE) that is appropriate for the level of care they provide.
Classes and Events
Following CDC guidance on events and group gatherings, we have canceled or postponed large events and community classes. Some activities have been adjusted to provide virtual options. Please visit the specific webpages listed below or call in advance for the most current information.
- All in-person classes at the Kapi‘olani Women’s Center at Artesian Plaza, Kapi‘olani Medical Center for Women & Children and Pali Momi Medical Center have either been cancelled until further notice or converted to an online format available via Skype. For more information, please call 527-2588.
- Visit our Classes webpage for the most current information as some classes are now being offered virtually.
- Visit our Events webpage for the most current information on any upcoming events.