What is Coronavirus?

Coronaviruses are a large family of viruses, some causing respiratory illness in people and others circulating among animals.


What are the symptoms of COVID-19?

Symptoms are flu-like and include fever, cough, sore throat and shortness of breath.


What do I do if I have COVID-19 symptoms?

If you start to feel ill, call your doctor or contact one of our clinics. If you have a mild case, you may be able to treat your symptoms at home. Staying home helps to prevent other people from being exposed to the disease. For those with a more serious case, you should still call in advance in order to alert our medical staff in advance so that we may prepare for your arrival.

If you develop emergency warning signs for COVID-19, get medical attention immediately. Emergency warning signs include*:

  • Trouble breathing
  • Persistent pain or pressure in the chest
  • New confusion or inability to arouse
  • Bluish lips or face

*This list is not all inclusive. Please consult your medical provider for any other symptoms that are severe or concerning. If you have a medical emergency, call 911.


What do I do if I have had significant face-to-face contact with a confirmed case of COVID-19 but do not have any symptoms?

  • Remain at home.
  • Avoid group settings, including work and school.
  • Avoid using public transportation, such as buses and taxis.
  • Self-monitor for symptoms, which may appear 2 to 14 days after exposure:
    • Fever
    • Cough
    • Shortness of breath
  • If you think you have been exposed to COVID-19 and develop a fever and other symptoms, call your health care provider for medical advice and inform your supervisor at your place of employment.


Do I need to be tested for COVID-19?

Patients with minor colds who would normally manage their symptoms on their own but have concerns about COVID-19 are encouraged to call their doctor’s office or clinic for advice before coming in.


How do I get tested for COVID-19?

Visit ClinicalLabs.com/COVID for COVID-19 testing locations, or for a list of testing locations across the state, visit HawaiiCOVID19.com.


How much does a COVID-19 test cost?

Hawaii Pacific Health (HPH) is committed to providing needed treatment for all patients regardless of ability to pay. HPH will not collect patient cost shares (e.g., a copay, deductible and co-insurance) for medically necessary COVID-19 screening and test collection

HPH has established a standard COVID-19 payment rate of $130 and most payers have communicated they will cover 100% of the testing cost. Patients should contact their insurance company for the most up-to-date information. HPH is also committed to work with government programs so uninsured patients will not have financial responsibility for COVID-19 testing.


Are Hawaii Pacific Health emergency rooms operating during the COVID-19 pandemic?

Yes, absolutely. We provide emergency care for everyone, 24 hours a day, 7 days a week, 365 days a year at all four of our facilities. Our team of doctors, nurses and clinical support staff are prepared and taking proper precautions to treat all patients in a safe environment. If you believe you are having a medical emergency, please call 911.


I have a regularly scheduled appointment with my doctor. What should I do?

We are open and all services at our medical centers are available. Contact your physician if you have additional questions.


What alternatives do I have right now to clinic visits?

We are providing two telehealth options that offer patients access to convenient, high-quality health care while at home.

COVID-19 Virtual Clinic: For those who have signs and symptoms of COVID-19 who are well enough to be evaluated without coming to the office or have concerns about exposure, we offer the HPH COVID-19 Virtual Clinic for video and phone visits. To speak with our COVID-19 Virtual Clinic, call 808-824-5237, 8 a.m. to 8 p.m. daily.

Straub Virtual Urgent Care Clinic: Straub Virtual Urgent Care offers access to board certified physicians for consultations, diagnosis, treatment and prescription refills for a broad range of non-emergency conditions. You can receive care for everything from a cough, cold, or sore throat to the stomach flu, an earache, and anxiety through video visits on your smart phone, tablet or computer. To speak with Straub Virtual Urgent Care, call (808) 462-5173, 8 a.m. to 8 p.m. daily.


Where can I learn more about COVID-19?

For more information on COVID-19 or the situation in Hawaii, visit these websites:

For general questions about COVID-19, call Aloha United Way at 211 (dial 2-1-1).


We are open and all services at our medical centers are available. Contact your physician if you have additional questions.