Patient Satisfaction

We put patients first. High patient satisfaction indicates that we are making good on our pledge to deliver the best care. Studies, too, show that satisfied patients are more likely to take an active role in their own health and partner with their doctors and nurses for better outcomes. At Hawai‘i Pacific Health, we’ve set a goal to be at or above the 90th percentile of all hospitals nationwide. We measure patient satisfaction in two categories:

Highly-Rated Hospitals

According to patient surveys taken in 2008 to 2010 by the Hospital Consumer Assessment of Healthcare Providers (HCAHPS), our service and quality continues to raise the bar for excellence. Our four hospitals all received increasingly higher marks, and three out of four of Hawai‘i Pacific Health’s hospitals actually rate higher than national and state averages.

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Recommended for Friends and Family

Patient surveys taken by HCAHPS show that our patients would indeed recommend us to their friends and family. Again, three out of four Hawai‘i Pacific Health hospitals rate higher than national and state averages.

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HealthGrades Outstanding Patient Experience Award

Pali Momi Medical Center was ranked among the Top 5% in the nation for Outstanding Patient Experience in 2011 by HealthGrades. This places them among the top 189 hospitals out of a total of 3,775 in the United States.

For two years in a row, Straub Clinic & Hospital was ranked among the Top 10% in the nation for Outstanding Patient Experience in 2011 by HealthGrades. This places them among the top 378 hospitals out of a total of 3,775 in the United States and

Pali Momi and Straub are the only Hawai‘i facilities to receive the 2011 award.